At EverTrail Boots, we’re committed to getting your outdoor footwear to you efficiently and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipment)

Note: We ship worldwide, excluding some remote areas and parts of Asia. Delivery times may vary slightly depending on your location and customs processing.

Returns & Exchanges

We stand behind the quality of our hiking and outdoor footwear. If you’re not completely satisfied with your purchase, we’re here to help with our simple returns process.

Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in original packaging
  • All tags and protective coverings must be intact
  • Proof of purchase or receipt must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Items showing signs of wear or use
  • Products that have been altered from their original condition
  • Items purchased more than 15 days ago

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email customer service at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our returns center at:
    EverTrail Boots Returns Center
    520 Lunetta Street
    Fort Worth, US 76104
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5 business days.

Important: Customers are responsible for return shipping costs unless the return is due to our error. For international returns, please mark the package as “Returned Goods” to avoid additional customs charges.

Return/Exchange Request Template

Use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear EverTrail Boots Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:

  • Product Name: [Product Name]
  • Size: [Size]
  • Reason for Return/Exchange: [Brief explanation]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Information

Once your return is received and inspected:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (unless the return is due to our error)

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at:

  • Email: [email protected]
  • Phone: [Your Customer Service Phone Number]
  • Hours: Monday-Friday, 9am-5pm CST

Thank you for choosing EverTrail Boots for your outdoor adventures. We’re committed to your satisfaction with every step you take in our footwear.