Welcome to EverTrail Boots! We’re here to help you with any questions about our premium footwear, global shipping, and customer service. Below you’ll find answers to our most common inquiries.
About Our Products
What types of boots does EverTrail offer?
We specialize in high-performance footwear for outdoor enthusiasts and style-conscious individuals. Our collection includes:
- Men’s Hiking Boots & Shoes
- Women’s Hiking Boots & Shoes
- Men’s Boots & Shoes
- Women’s Boots & Shoes
- Boys’ Boots
- Girls’ Boots
Are EverTrail boots suitable for extreme weather conditions?
Yes! Our hiking boots are designed to withstand challenging outdoor conditions while maintaining comfort and style for everyday wear. We use premium materials that offer durability, waterproofing, and temperature regulation.
Ordering & Shipping
Where does EverTrail ship?
We offer worldwide delivery from our Fort Worth warehouse, excluding some remote areas in Asia and certain island territories. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
Standard Shipping ($12.95):
- Carriers: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Package tracking included
- Recommended for time-sensitive orders
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
- Best value for larger orders
How long does order processing take?
We carefully prepare your footwear within 1-2 business days (up to 3 days during peak seasons). You’ll receive a shipment notification email with tracking details when your order leaves our warehouse.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there any additional cost for international orders?
Your order total at checkout reflects all costs except for potential customs duties or taxes that may be imposed by your country. We handle all customs documentation, but these additional charges are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in new, unworn condition with original packaging. Please contact our customer service at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For shipping inquiries, please include your order number and tracking information.
What should I do if my order hasn’t arrived within the estimated timeframe?
While we carefully calculate our delivery estimates, occasional delays can occur. If your boots don’t arrive within the promised timeframe, please contact us immediately at [email protected] and we’ll investigate right away.
Didn’t find the answer you’re looking for? Our adventure-ready customer service team is standing by to help! Email us at [email protected] and we’ll get back to you faster than our standard shipping delivers boots to the Rockies!